'A growing demand for personalized attention'

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By Jennifer Glatt | Mint Pillow

As the president of Meyer Jabara Hotels, Justin Jabara blends a deep respect for the company’s rich legacy (48 years and counting) with a forward-thinking approach to redefining guest experiences and ensuring sound, successful business practices. In this exclusive interview, Jabara shares his insights about owning and operating independent hotels, how Meyer Jabara Hotels continues to thrive in a competitive landscape and why every hotel MJH develops is a “unique endeavor.”

What’s unique about owning and operating independent hotels?

Our team thrives on the personalization, flexibility and authenticity that come with operating an independent hotel. We have the freedom to craft truly unique guest experiences without the constraints of corporate red tape, allowing us to design and deliver services in the way we believe is best. This autonomy enables us to quickly adapt to evolving trends, guest preferences and market demands — something larger hotel chains can’t match. Our independent hotels foster a more intimate atmosphere, with a deep focus on showcasing local culture and providing an authentic, community-driven experience.

What is the most rewarding aspect of hotel operations? The most challenging?

I find great joy in witnessing the development of individuals and watching our teams grow. It’s a privilege to see our associates evolve both professionally and personally, and to be a part of their journey. The heart connections and partnerships we build are something we deeply value, and cultivating long-term relationships with our team is incredibly rewarding. However, this responsibility is also what keeps me up at night. I carry the weight of knowing that I’m not just responsible for the success of the business, but also for the livelihoods of our team members and their families. Ensuring we provide stability and support and that we can continue to keep food on their tables, is something I take very seriously.

What are the characteristics of an independent hotel that make you say “I’ll buy it”?

When evaluating a hotel for acquisition, we focus on four key factors: location, character, potential for improvement and relevance. A great location ensures accessibility and demand, while character adds a unique charm that sets the property apart from generic options. We also look for opportunities to enhance the hotel through renovations or service upgrades, helping it reach its full potential. Finally, relevance is critical, as the hotel must align with current market trends and guest preferences to remain competitive. Together, these factors guide our decision-making process, ensuring we invest in properties with long-term growth and appeal.

What do most people not know about independent hotels?

There is a growing demand for personalized attention in the hospitality industry, and as an independent hotel, we truly understand the value of this. We approach each new project with a fresh perspective, starting from the ground up. Every hotel we develop is a unique endeavor, with no replication of what we've done before. This allows us to tailor each property to its specific location, community and guest base, ensuring that the experience we offer is authentic and bespoke. Whether it's the design, the services or the atmosphere, every element is thoughtfully crafted to reflect the individuality of the space and meet the evolving needs of our guests. This hands-on, personalized approach is what sets us apart and creates an unforgettable experience for those who stay with us.

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