Are you giving guests custom experiences?
Plus: A writer's haven transformed into boutique hotel.
Are you meeting the custom demands of your guests? It's time to check in for today's edition of Mint Pillow.
In today's newsletter:
🏩 Guests want to get personal
👩💻 How to win with POS
🏨 Historic hotel gets a makeover
🤝 Which training style is best
💠 Florida property goes posh
Personalized hotel perks drive consumer spending
Medallia's research reveals that while 61% of consumers are willing to pay more for personalized experiences, only 23% report high levels of personalization during recent hotel stays. The study suggests that hotels have significant opportunities to enhance personalization, particularly during the guest's stay, to boost satisfaction and capture more revenue. Leveraging technology like generative AI could automate insights and actions, enabling hotels to deliver tailored experiences at scale.
Read more about this trend at Hotel Business.
Tech tango: POS systems elevate hospitality
Merging modern point-of-sale systems with hotel software unlocks a treasure trove of benefits. From smooth operations and personalized experiences to real-time insights and loyalty programs, this tech fusion elevates guest satisfaction and drives business success.
Read more about this trend at Hotel Management.
Literary charm meets New Orleans chic
The Celestine, a new boutique hotel in New Orleans, transforms Tennessee Williams' former writing spot into a charming 10-room hotel, retaining its historical ambiance while offering modern amenities. Designed by Sara Ruffin Costello, the hotel blends European and Caribbean influences, providing guests with a unique oasis in the heart of the French Quarter, complete with a romantic balcony experience and access to local cultural attractions.
Learn more about this Hotel at Travel + Leisure.
Unlocking success: Internal vs. external hotel training
Hospitality consultant Anne-Céline Depierraz contrasts the merits and implications of in-house versus external training programs in the hotel industry, delving into aspects like customization, cost-effectiveness, expertise, and resource management. Her analysis empowers hoteliers in making informed decisions tailored to their specific objectives and circumstances. Ultimately, she underscores the significance of investing in staff development as integral to achieving outstanding guest experiences and enduring success in hospitality.
Join the conversation at Hospitality Net.
Flagler Club unveils swanky $30M makeover
The ultra-luxury Flagler Club, located within The Breakers Palm Beach, has undergone a comprehensive renovation led by Tihany Design, featuring 21 redesigned guest rooms and suites along with upgraded lounge and terrace areas. Part of The Breakers' ongoing $30 million annual investment in revitalization, the project aims to cater to evolving guest expectations while preserving the hotel's historic charm.
Read more about this renovation at Boutique Hotelier.
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