Fearless boutique hoteliers
Plus: New Orleans is riding a momentum wave
Mint Pillow
'Innovation is the lifeblood of boutique hospitality'
Frances Kiradjian shares what fuels her passion for boutique hotels and why embracing a “rebel” mindset has been key to her success.
Influencers are essential for reaching travelers
Plus: How high-end hotels handle complaints
'Influencer marketing has become essential for reaching and engaging travelers'
Explore ideas in influencer marketing with Wendy Song Dowling.
Listen to Mint Pillow
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Tech, tunes and junk fees
Plus: A swanky Bunkhouse property touches down in Houston | Funny bosses FTW
'Technology plays a critical role in reducing operational friction'
Chief product officer Niki Johnson shares why tech is critical to the guest experience