Can AI take over hotel staff tasks?

AI has the ability to free up hotel staff time for bigger picture guest interactions. But which AI tasks make the most sense when it comes to hospitality? It's time to check in for today's edition of Mint Pillow.

In today's newsletter:
👩‍💻 Meet ChatGPT: The new hotel assistant
👩‍💼 How hotels are getting creative with hiring
🍃 NY lodge exudes urban serenity
🏜 Chic design comes to Scottsdale
🐴 Equestrian elegance rides into Ocala

Small hotels, big impact: Embracing AI for guest satisfaction

Artificial intelligence is reshaping the hospitality industry, presenting opportunities for smaller hotels to enhance guest experiences while optimizing operations. According to Shane O’Flaherty from Microsoft, leveraging technology like ChatGPT can streamline communication, empower frontline workers and facilitate employee training in a virtual environment. Embracing AI not only enables hotels to cater to tech-savvy guests but also fosters a more personalized and engaging experience, ultimately transforming the industry's approach to customer interaction.

Read more about this tech at Design Hotels.

Riding Academy Hotel saddles up to luxury in Florida

The Riding Academy Hotel, sister property to The Equestrian Hotel, offers a luxurious stay in Ocala, Florida's horse country with arena-side views and a focus on equestrian culture. With 390 pet-friendly rooms and family-friendly amenities, including a gourmet market and outdoor pool, the Florida hotel – set to open in April – caters to both families and teams. Guests can immerse themselves in the equestrian experience with themed decor, upscale furnishings, and access to Calluna Spa, restaurants and boutiques, while upcoming additions like The Event Center promise to elevate business and event opportunities in the future.

Read more about this opening at Forbes.

How New Hampshire hotels are reimagining hiring

For over a century, hotels in New Hampshire's White Mountains region, have relied on seasonal and international workers to meet their staffing needs. Utilizing visa programs like H-2B and J-1, these hotels address workforce shortages, crucial for maintaining operations in the hospitality sector. However, challenges like housing shortages persist, prompting hotels in the region to explore alternative solutions such as hiring workampers, or people who work part-time to support their travel lifestyle, to fill seasonal positions.

Join the conversation at New Hampshire Business Review.

Adirondack Lodge offers upstate serenity in New York

The Lodge at Schroon Lake offers a picturesque retreat with an array of activities for all seasons, from hiking to skiing, complemented by cozy accommodations and delectable dining options. Recently renovated and steeped in Adirondack charm, the resort boasts classic lodgings and modern amenities, including an indoor pool, fitness center, and access to nearby outdoor adventures. With its family-friendly offerings, accessibility features, and sustainable practices, The Lodge provides a welcoming escape for travelers seeking relaxation and outdoor excitement in the heart of upstate New York.

Read more about quaint property at Travel + Leisure.

Desert chic resort meets Cuban flair in Scottsdale

The Scott Resort & Spa in Old Town Scottsdale offers a chic desert retreat with a sophisticated Cuban influence, evident from the vintage Chevrolet Bel Air at the entrance to the Caribbean-inspired Canal Club Bar. The lobby impresses with soaring ceilings, lush greenery, and warm wooden furnishings, while the indoor-outdoor grounds feature two sparkling swimming pools surrounded by verdant gardens. Sonoran-style interiors adorn the accommodations, complete with woven light fixtures and desert-themed artwork, providing a stylish and indulgent getaway experience in the heart of Arizona's desert landscape.

Read more about this property at Hotels Above Par.

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