Electric vehicles come standard with one hotel's check-in
Plus: Two historic hotel renovations and staff authenticity.
Renovating historic hotels is necessary -- but how can independent hotel owners retain the original charm? See how two hotel groups are making it happen as you check in for today's edition of Mint Pillow.
In today's newsletter:
đźš— Electric vehicles come with check in
🔨 A five-star boutique hotel renovation
🙂 Encouraging authenticity in staff
🍹 A cocktail-themed hotel in Florida
Hotel group unveils electric vehicle fleet for guests
Staypineapple has partnered with Zipcar to launch an electric vehicle (EV) car-sharing service exclusive for its guests, starting at Hotel Rose in Portland, Ore., and Watertown Hotel in Seattle.
Staypineapple provides Zipcar Chevy Bolts, available for guests at hotels' on-site EV charging stations, aiming to reduce the company's carbon footprint while offering sustainable transportation options during guests' stays.
Check out this green-friendly initiative at Hotel Management.
Historic redesign preserves hotel's charm
Hotel Melrose in Grand Junction, Colo., has unveiled its comprehensive resign that includes self-check in services. The five-star boutique hotel was originally established in 1908 and will continue to prominently display black-and-white photos sourced from the great-granddaughter of its founders.
Read more about this historic redesign at The Daily Sentinel.
How to cultivate a more authentic hotel staff
Doug Kennedy, President of the Kennedy Training Network, emphasizes the challenge luxury hoteliers face in aligning brand standards with authentic guest interactions. Rather than relying on script-like memorization, Kennedy suggests focusing on the "whys" behind the standards, limiting training to relevant aspects, and incorporating practical, conversational examples through role-playing to ensure a more personalized and refined service experience for guests.
Learn how to boost your staff’s authenticity at Hotel News Resource.
Florida hotel reopens after investment group renovates it
The Peninsula Inn, a historic 118-year-old hotel in Gulfport, Fla., has reopened as Peninsula Bed & Cocktails. The property underwent significant renovation by Florida House Realty Investments LLC, which purchased the property for just under $3 million in 2022.
The 16-room boutique hotel features rooms named after cocktails, a new cocktail bar, contactless check-in, and plans for a restaurant concept and possibly a coffee bar in the future.
Learn more about the added amenities at St. Pete Rising.
How to support your front desk staff in upselling
Oaky, a hyper-personalized hotel upselling software, has introduced its Front Desk Upsell automation solution. The new functionality integrates with leading PMS platforms like Mews and OPERA Cloud, comes with gamification features and commission options.
Read about this upselling tech at Hotel Technology News.
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