Why this designer thinks 'pretty' isn’t enough
Lesley Wong on crafting lobbies that guests feel, not just see
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Are guests booking for the vibe?
Plus: Black hotel pioneers, tree-growing guests and a comedian who totally gets your design fails.
Small by design, big on impact
Inside a Baja micro-hotel blending sustainability and design
Your best guest insight? Housekeeping.
Plus: A peek inside Cleveland's Fidelity Hotel, named this year's best indie hotel by ILC
Uncovering hotelier blind spots
Known as the “MJ of the Hotel Industry,” Bruce Jordan has a knack for hitting game-winning shots in revenue management.
Hotel growth is 'stuttering'
Plus: Indie hotels team up for bookings | Tariffs on furniture
Heritage might be your secret growth engine
For Philipp Mirow, heritage is more than history—it’s raw material for reinvention.
What’s keeping hoteliers up at night
Plus: Advisor commission drama, destination trends and Gravity Haus’ latest move
'Without our lived experiences, AI has nothing to talk about'
Diamond PR founder and CEO Jody Diamond shares what PR looks like in the age of AI.
Lobbies with benefits
Plus: Revenue managers ditch old playbooks
5 takeaways from IHS Miami you’ll actually use
What a week! The Independent Hotel Show Miami gave us a front-row seat to the trends, challenges and bright spots defining independent hospitality today. The conversations weren’t just about trends—they were about action…what independents can do right now to strengthen their businesses, connect more deeply with guests
Is your hotel one lawsuit away from disaster?
Jason Whiting breaks down the coverage gaps that can cost indie hotels millions
Is a supper club your secret weapon?
Plus: Targeted guest marketing | Lexington’s moody masterpiece
Who really owns your bookings?
Hint: it’s not the OTAs. GuestCentric's Pedro Colaco breaks down the moment that decides whether guests click away—or stay with you