Palm-recognition tech goes mainstream
Amazon has released palm-recognition technology that could overhaul access in hotels.
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In today's newsletter:
💡Palm-recognition: How soon will hotels adopt it?
🧳30+ ideas to improve hotel guest experiences
🎧Podcast: Hotel GM taps her architect training
Is palm recognition the next big shift in hotels?
Amazon has unveiled its One Enterprise palm recognition technology that could streamline the way hotels provide access to rooms and enable guests to pay for additional items while on property. Amazon says that the device is more secure than traditional methods of authentication and IHG Hotels & Resorts has committed to piloting the technology next year.
How long until the technology trickles down to independent hotels?
Find out how it works in Hotel Technology News.
Improving guest experiences: Tangible ideas
From writing welcome notes to offering guests a tour of the property, there are inexpensive and simple ways to elevate hotel guest experiences. Finding ways to make guests feel recognized and special creates a memorable experience that boosts consumer loyalty to your property.
Read more actionable tips from CloudBeds.
Architect-turned-GM integrates design lessons at her hotel
Kara Bartelt is the General Manager at The Hoxton in Los Angeles – but before she was a hotel leader, she studied architecture at MIT and Yale. On this podcast, she talks about how her architectural background helps inform her facilities management and hotel leadership today.
Listen in as she explains the shift on the Hospitality Daily podcast.
Chicago and other big cities see occupancy rising
Chicago took the top spot for highest volume of meetings and events in November, according to a study by Knowland. This represents an 8.6% increase year-over-year, compared to the national average of 5.6%, both numbers reflecting the rising occupancy demand in big US cities. The top five drivers of this growth were national association events, education events, weddings, healthcare meetings, and technology meetings.
Find out what other cities are on Hotels Magazine’s list.
Hospitality training: 5 times to incorporate it
Investing in onboarding training programs for hotel staff is just the beginning; managers and owners must continue providing relevant training opportunities to employees as their careers progress. Training programs can help improve customer service, increase productivity, and reduce employee turnover.
Learn when to integrate training from PrenoHQ.
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