Robots serve coffee at Calif. hotel
Plus: More books than you could ever read at Pennsylvania spot.
Would you take your coffee with... a robot server? It's happening at a California hotel and could point to a larger trend in guest services.
Ready to read more? Check in for this edition of Mint Pillow.
In today's newsletter:
☕ Robots deliver coffee to hotel guests
📚 Book-themed hotel offers reader's paradise
🏨 How boutique hotels are engaging guests
📲 Embracing automation where it counts
Calif. hotel adds 2 robots to guest services roster
Luma Hotel San Francisco is adding two new robots, Lucy and Lumie, to deliver coffee and other items to guests' rooms. The robots are equipped with custom 3D-printed carriers to safely transport hot beverages and food. Guests can order from the coffee bar or the hotel's bodega and the robots will deliver the items to their door.
Check out these high-tech helpers at Hotel Management.
Hotel offers extensive library for bookworm guests
The Bookhouse Hotel in Kennett Square, Pennsylvania is a boutique hotel transformed from the Kennett Bookhouse. The cozy haven boasts over 5,000 books, offering guests a literary escape. The hotel features four guest rooms, each named after literary spaces, and invites guests to become part of the enchanting story of Kennett's downtown.
Read more about this haven for bookworms at Vista.Today.
Here's how boutique hotels are gaining an edge
Boutique hotels are riding a wave of popularity in 2024, driven by rising demand for personalized, eco-friendly and localized experiences. These properties are embracing technology, like AI concierges and smart rooms, to cater to guest preferences and stand out in a competitive market.
From wellness programs to local partnerships, boutique hotels are redefining luxury to reflect the evolving wants of modern travelers.
What are other trends are emerging? Learn more from Preno.
Can automated hotel tasks and human staff co-exist?
Hotel executives are increasingly discussing automating on-property responsibilities traditionally completed by humans -- particularly amid challenges in attracting and retaining labor during the pandemic recovery.
While automations, such as check-in kiosks, complement existing roles, challenges persist in tasks like housekeeping. Is there a thoughtful approach to automation that respects human roles in hospitality and enhances the overall guest experience?
Join the discussion at CoStar.
How do you know when it's time to expand your hotel?
Successful hotel expansion involves thorough market analysis and feasibility studies, followed by comprehensive financial planning, including assessing market trends and exploring funding options.
Scaling operational capabilities, maintaining brand consistency, and crafting tailored marketing strategies for new locations are key components essential for a successful launch and sustained growth in the competitive hospitality industry.
Check out the key areas to consider at Hotels.
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