The secret to hiring hospitality stars
Plus: Vintage soul meets modern luxury at this hillside hideaway in St. Thomas
Newsletter Archive
‘We're giving independent hotels a technological superpower’
John Sutton's new “hospitality experience platform”—Journey—helps independent hotels deliver tailored, human-centered stays at scale using smart data and seamless system integration.
🥐 Carb appeal
Plus: A reminder to invest in your junior staff ASAP
Inside hospitality’s new non-alc frontier
Plus: Your pillows hold sway over guest satisfaction
☺️ Happy staff, happier guests
Plus: Microcations are on the rise
Weird > luxury
Plus: Call conversions—hotel tech's secret weapon?
What to do if ICE comes to your hotel
Plus: PayPal gets into the booking game