‘We're giving independent hotels a technological superpower’
John Sutton's new “hospitality experience platform”—Journey—helps independent hotels deliver tailored, human-centered stays at scale using smart data and seamless system integration.
Newsletter Archive
🥐 Carb appeal
Plus: A reminder to invest in your junior staff ASAP
Inside hospitality’s new non-alc frontier
Plus: Your pillows hold sway over guest satisfaction
☺️ Happy staff, happier guests
Plus: Microcations are on the rise
Weird > luxury
Plus: Call conversions—hotel tech's secret weapon?
What to do if ICE comes to your hotel
Plus: PayPal gets into the booking game
Big design impact, tight budget
Plus: How your hotel website is damaging brand loyalty